![]() I kept asking, ‘How do you know the check is not real?’. She told the Detroit Free Press: “I couldn’t really believe they did that to me. Pugh could not be reached for comment Wednesday afternoon by NBC News. She got out her phone and said, ‘I’m calling the police.’ They expected her to leave the bank without that check.”Īccording to the suit, the check included a memo line reading: “SLOT JACKPOT.” It also listed Pugh’s name and her home address, which matched the address on her driver’s license, according to the suit. And then they took her check,” Gordon said. “She was made to feel humiliated the way they treated her from the time she walked in the door when they told her her check was fraudulent. Pugh ended up depositing the check at another corporate bank, Gordon said. The matter ended when Pugh threatened to call police, Gordon said. Pugh has come away feeling mistreated after her interactions at our branch, as our employees’ actions were consistent with our process and the dual goals of serving our customers while also preventing potential frauds that can victimize both the bank and our customers.”Īt the Livonia Fifth Third branch, Pugh, who is normally mild-mannered, refused to back down, especially when the bank tried to keep her check, Gordon said. The statement added: “From our review of the claims, we believe our employees’ actions have been misinterpreted. ![]()
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